Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") govern your use of the Express Stitch Lab ("Express Stitch Lab," "we," "us," or "our") website and services, including appointment booking, in-shop alteration and tailoring services, and our SMS (text messaging) program described below. By using our website, booking an appointment, requesting an estimate, or opting in to our SMS program, you agree to these Terms.

2. Our Services

Express Stitch Lab provides garment alteration and tailoring services, including but not limited to hemming, fitting, zipper replacement, suit and dress alteration, and waist adjustment. Services, pricing, and hours are described on our website and may be updated from time to time.

3. Appointments & Booking

• Appointments are requested through our website's booking page and are confirmed by our team, typically within 24 hours.
• We are open Monday–Friday, 10:00 AM – 6:00 PM. Appointments are not available on weekends or holidays.
• Please arrive on time for your appointment. Late arrivals may be asked to reschedule if the delay affects the rest of the day's schedule.
• If you need to cancel or reschedule, please notify us at least 24 hours in advance when possible.
• Repeated no-shows or last-minute cancellations may result in a request for a deposit on future bookings, or a refusal of future appointment requests.

4. SMS / Text Messaging Program Terms

Program name: Express Stitch Lab Notifications

Program description: By opting in, you agree to receive text messages from Express Stitch Lab related to appointment reminders, alteration and order updates, and customer service communications.

1. You can cancel the SMS service at any time. Just text "STOP" to the number you received messages from. After you send "STOP," we will send you a confirmation that you have been unsubscribed, and you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time and we will resume sending messages.
2. If you are experiencing issues with the messaging program, reply with the keyword HELP for assistance, or contact us directly using the information in Section 13 below.
3. Carriers are not liable for delayed or undelivered messages.
4. Message and data rates may apply for any messages sent to or from you. Message frequency varies based on your appointments and orders. If you have questions about your text or data plan, contact your wireless provider.
5. If you have questions about privacy, please read our Privacy Policy.

5. Garment Care, Alterations & Liability

Please read this section carefully — it explains what we're responsible for while working on your garment, and what falls outside our control.

Before we begin

• Please point out any existing damage, stains, loose threads, weak seams, or fabric flaws before we begin work. We will note pre-existing conditions and are not responsible for damage or wear that existed before your garment came into our care.
• Some fabrics and construction methods have inherent limitations. We'll flag any concerns we notice before starting, but we cannot guarantee an outcome that depends on the fabric or garment's original condition.

Special-care items

Leather, suede, fur, silk, beaded or heavily embellished garments, and heirloom or antique pieces are altered with extra care, but are accepted at the owner's risk. These materials can be more prone to marking, shrinkage, or damage during pressing or stitching in ways that are outside our control.

Once work has begun

Alterations that involve cutting fabric are permanent. Once cutting has started on an approved alteration, the work cannot be undone, and we are unable to issue a refund for labor already completed. Please confirm your fit and instructions carefully before approving any cut.

At pickup

We ask that you try on and inspect your garment at pickup, before leaving the shop, to confirm the fit and finished work meet your expectations. If there's a workmanship issue, let us know at pickup or within 7 days, along with your receipt, and we'll make it right at no charge.

6. Unclaimed Garments

We will make reasonable efforts to contact you (by phone, email, or text, per your preferences) when your garment is ready. Garments not picked up within 60 days of completion, after we've attempted to reach you, may be considered abandoned. Abandoned garments may be donated or disposed of, and Express Stitch Lab will not be liable for their value once this period has passed.

7. Payment Terms

• Payment is due at pickup unless a different arrangement has been agreed to in writing.
• Rush orders may be subject to an additional fee, which will be communicated before work begins.
• We accept the payment methods listed in-store; pricing is subject to change without notice for future bookings.

8. Estimates & Pricing

Prices listed on our website are general estimates. Submitting a booking request does not create a binding price agreement. Final pricing is confirmed in person once we've inspected the garment and discussed the scope of work, before any alteration begins.

9. Intellectual Property

All content on our website, including text, graphics, logos, and design, is the property of Express Stitch Lab or its licensors and may not be copied or reused without permission, except as necessary to fairly evaluate our services.

10. Limitation of Liability

To the fullest extent permitted by law, Express Stitch Lab is not liable for any indirect, incidental, or consequential damages arising from your use of our website, booking system, or SMS program, including delayed or undelivered text messages, which are outside of our control once handed to wireless carriers. Our liability for any alteration service is limited to correcting workmanship issues reported per Section 5, or, at our discretion, refunding the labor cost of the specific service in question.

11. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of those changes.

12. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of law principles.

13. Contact Us

Questions about these Terms or our SMS program can be sent to: