Privacy Policy

1. Overview

Express Stitch Lab ("Express Stitch Lab," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, including in connection with our website, appointment booking system, and SMS (text messaging) services.

By using our website or services, booking an appointment, or opting in to receive text messages from us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Contact information you provide directly, such as your name, email address, and phone number, when you book an appointment or otherwise contact us.
• Appointment and service details, such as the service you've requested, your preferred date and time, and any notes you share about your garment or request.
• Garment and alteration details we record for walk-in tickets and order tracking, such as the type of garment and alterations requested, so we can track the status of your order.
• Mobile opt-in and SMS data, including your mobile phone number and the fact that you consented to receive text messages, when you opt in to our SMS program.
• Usage information such as browser type, device information, and general site interaction, collected automatically through standard web technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to appointment requests and communicate with you about your booking;
• Provide, operate, and improve our website, booking system, and SMS services;
• Send transactional or opted-in text messages, such as appointment reminders, order-ready notifications, and other messages you've agreed to receive;
• Maintain the security and proper functioning of our services;
• Comply with legal obligations and enforce our agreements.

4. How We Share Information

We do not sell your personal information. We may share information only with:

• Service providers who help us operate our business, such as our email provider, our SMS/telecommunications carrier, and our hosting and database providers, who are bound to protect your information;
• Authorities, when required to comply with applicable law, regulation, legal process, or governmental request.

5. Text Messaging (SMS) Terms

If you opt in to receive text messages from Express Stitch Lab, message and data rates may apply, and message frequency may vary. You can opt out at any time by texting STOP, and you can get help by texting HELP or contacting us directly using the information below. For full program details, see our Terms & Conditions.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Choices

You may opt out of SMS messages at any time by texting STOP, and you may request that we delete or correct your personal information by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe.

8. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of those changes.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: